Frequently Asked Questions
How will my order be shipped?
Standard shipping: Please allow 3-5 business days to receive your order. For shipments to remote and regional areas including, but not limited to rural addresses please allow up to 7 business days for delivery. In the event that there are delivery delays for your order, do not hesitate to contact Customer Service on 1-800-829-152. Items ordered together may not always ship together. Items on special order may take longer.
Express shipping: Please contact Customer Service at 1-800-829-152 to place an express order delivered in less than 3 business days. Metro areas only.
Same day shipping: Please contact Customer Service at 1-800-829-152 to place an order delivered same day in Metro areas only.
You may verify the status of your order and shipment by contacting Customer Service on 1-800-829-152. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.
Engraving Schedule:Please allow an additional 2-3 days for delivery of machine engraved items and an additional 4-5 days for delivery of monogrammed and hand engraved items.
Return Policy Articles are accepted for credit or exchange in Australia if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusion may apply.
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Please email SalesServiceAustralia@Tiffany.com for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only. You may also return your item at any of our retail stores in Australia. To locate the store, click here.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.
If you have any questions, please contact Customer Service at 1800 829 152. A representative will be on hand to assist you from 8:0AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.