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Frequently Asked Questions

How will my order be shipped?

Standard shipping: Please allow 3-5 business days to receive your order. For shipments to remote and regional areas including, but not limited to rural addresses please allow up to 7 business days for delivery. In the event that there are delivery delays for your order, do not hesitate to contact Customer Service on 1-800-829-152. Items ordered together may not always ship together. Items on special order may take longer.

Express shipping: Please contact Customer Service at 1-800-829-152 to place an express order delivered in less than 3 business days. Metro areas only.

Same day shipping: Please contact Customer Service at 1-800-829-152 to place an order delivered same day in Metro areas only.

You may verify the status of your order and shipment by contacting Customer Service on 1-800-829-152. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.

Engraving Schedule:Please allow an additional 2-3 days for delivery of machine engraved items and an additional 4-5 days for delivery of monogrammed and hand engraved items.

Return Policy

Articles are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box.A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please take your return to one of our stores in Sydney, Melbourne, Brisbane or Perth.

Returns can be sent, via an insured method, directly to:

TCO
Attn: Returns Department
28 Castlereagh Street
Sydney NSW 2000
Australia

Or you can take your return to any of our retail locations within Australia only. To locate the store, click here. If you have any questions, please contact Customer Service at 1 800 829 152. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.

Complimentary Shipping Terms and Conditions:
- The price of the merchandise must meet the required amount, AUD$250 in order to receive complimentary shipping.
- Free shipping promotion excludes Tiffany for Business accounts.
- Sales tax & engraving fees do not count toward the total amount.
- Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.
- Complimentary shipping is only available for orders placed on Tiffany.com.au for domestic delivery.