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Frequently Asked Questions

How can I make returns or exchanges?

Articles are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box. A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please take your return to one of our stores in Sydney, Melbourne, Brisbane or Perth.

Returns can be sent, via an insured method, directly to:

TCO
Attn: Returns Department
28 Castlereagh Street
Sydney NSW 2000
Australia

Or you can take your return to any of our retail locations within Australia only. To locate the store, click here. If you have any questions, please contact Customer Service at 1 800 829 152. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.