Frequently Asked Questions
How can I make returns or exchanges?
Articles are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusion may apply. Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box. A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Gift recipients are entitled to a nonrefundable merchandise credit.
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Please email SalesServiceAustralia@Tiffany.com for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only. You may also return your item at any of our retail stores in Australia. To locate the store, click here.
If you have any questions, please contact Customer Service at 1 800 829 152. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.