Frequently Asked Questions
How will my order be shipped?
We offer complimentary standard shipping for all orders over AU$250. All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply:
- Metro areas: 3 – 5 business days
- Regional areas: 5 – 7 business days
- Metro Areas include: Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.
Please note that Tiffany & Co. does not ship to P.O. Boxes as all orders require a signature upon delivery. In the event that there are delivery delays for your order, do not hesitate to contact Customer Service on 1-800-829-152. Items ordered together may not always ship together. Items on special order may take longer.
Engraving: Please allow an additional 1-2 days for delivery of standard engraved items and an additional 4-5 days for delivery of monogrammed and hand engraved items. Please note that orders with engraving cannot be changed, or cancelled.
You may verify the status of your order and shipment by contacting Customer Service on 1-800-829-152. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.
Complimentary Shipping Terms and Conditions:
- The price of the merchandise must meet the required amount ($250 AUD) in order to receive complimentary shipping.
- Complimentary shipping promotion excludes Tiffany for Business accounts.
- Sales tax & engraving fees do not count toward the total amount.
- Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.
- Complimentary shipping is only available for orders placed on Tiffany.com.au for domestic delivery.
Articles are accepted for credit or exchange in Australia if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Please email SalesServiceAustralia@Tiffany.com for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only. You may also return your item at any of our retail stores in Australia. To locate the store, click here.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.
If you have any questions, please contact Customer Service at 1800 829 152. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.