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Frequently Asked Questions

How can I return or exchange an online exclusive item?

Online exclusives are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Online exclusives are unable to be exchanged for another online exclusive item in store. A new order can be placed again via our website or via Direct Sales on 1800 829 152.

A refund will be made to the purchaser upon request. The refund to the purchaser will be in the form of the original tender. Gift recipients will be entitled to an exchange or non-refundable merchandise credit only if accompanied by a gift receipt. A gift receipt is offered to all clients at the time of purchase if they are giving the item as a gift.

Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Please email for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only. You may also return your item at any of our retail stores in Australia. To locate the store, click here.

If you have any questions, please contact Customer Service at 1 800 829 152. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.